Privacy Policy

v1.1 Last updated: Oct 2025

1. Introduction

Your privacy matters to us. At Docentro Learn, we believe that clear communication builds trust — and that includes how we handle your personal data. This policy explains what information we collect, how we use it, and the choices you have.

When we say “personal data”, we mean any information that can identify you directly or indirectly — like your name, email address, or anything linked to your account.

This policy applies whenever you use the Docentro Learn website or services. By using Learn, you’re trusting us with your information — and we take that responsibility seriously.

 

2. Who We Are

Docentro Learn is part of Docentro.

Email: data@docentro.com

Postal Address: Unit 159467, PO Box 7169, Poole, BH15 9EL

 We act as the data controller for the personal data we collect about you — which means we decide how and why it’s processed.

 

3. What Data We Collect

We only collect information that helps us deliver a great learning experience, keep your account secure, and improve our services.

 

3.1 Information you provide

  • Your name, email address, and contact details
  • Any messages, questions, or feedback you send us
  • Payment or billing details when you buy a course or subscription
  • Details you provide when joining a course waitlist or subscribing to updates

 

3.2 Information we collect automatically

  • IP address, browser type, and device information
  • Pages visited, time spent on site, and navigation patterns
  • General location (country or city level) for analytics

We use this data to understand how Learn is used and to keep it running smoothly.

 

3.3 Children

Docentro Learn is not designed for children under 13 (or under 16 in some countries). We don’t knowingly collect data from children, and if we learn that we have, we’ll delete it quickly.

 

4. How We Use Your Data

We use your personal data to:

  • Run Learn effectively – manage your courses, deliver content, and handle payments.
  • Stay in touch – send service updates, support messages, and marketing emails (only if you’ve opted in).
  • Improve and secure Learn – analyse usage, test new features, and protect against fraud or misuse.
  • Meet legal and business obligations – such as record-keeping, tax, and compliance requirements.

 

4.1 Waitlists and Course Notifications

If you join a course waitlist, we’ll use your contact details to let you know when that course (or a similar one) becomes available. We may also send related updates or resources that help you prepare for the course. You can opt out of these communications at any time, just like with our newsletters.

 

4.2 Legal bases

Under data protection laws (including the GDPR and UK Data Protection Act 2018), we rely on one or more of these bases:

  • Performance of a contract – to provide the Learn services you’ve signed up for.
  • Consent – for marketing, newsletters, and waitlist communications.
  • Legitimate interests – to operate and secure our platform.
  • Legal obligations – where we must keep or share information for compliance reasons.

You can opt out of marketing or waitlist updates at any time by clicking “unsubscribe” in any email or contacting us directly.

 

5. Sharing Your Data

We don’t sell your personal data — ever. We only share it when necessary to provide or improve Learn, and always under strict agreements that protect your privacy. This includes:

  • Service providers who help us run Learn (for example, hosting, analytics, and customer support).
  • Mailchimp (operated by Intuit Inc.) for sending newsletters and course updates — your email address is processed under Mailchimp’s Privacy Policy.
  • Payment processors to handle transactions securely.
  • Professional advisers such as legal or accounting partners where required.

We may also share data if required by law or to protect your safety, rights, or property.

 

6. International Data Transfers

Some of our partners are outside the UK and the European Economic Area (EEA). When we transfer data internationally — for example, to the United States via Mailchimp — we make sure it’s protected by appropriate safeguards such as the Standard Contractual Clauses approved by regulators.

 

7. How Long We Keep Your Data

We keep your personal data only as long as needed for the reasons it was collected — or to meet legal, tax, or regulatory requirements.

  • Contact and communication data: kept for up to 6 years after last contact
  • Transaction data: retained for 6–7 years (to meet accounting obligations)
  • Usage data: typically kept for 2 years

After that, we securely delete or anonymise your information.

 

8. Your Rights

You have full control over your data. Depending on where you live, you can:

  • Access the data we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to processing in certain situations
  • Ask for portability – to transfer your data elsewhere
  • Withdraw consent where processing is based on it
  • Complain to your local data protection authority

If you’re in the UK, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise any of your rights, email us at data@docentro.com — we’ll respond as quickly as we can.

 

9. Cookies and Analytics

We use cookies and similar technologies to make Learn work better — like keeping you signed in, remembering preferences, and measuring what content is most useful.

 

Analytics Tools

We use Google Analytics to help us understand how visitors use Learn — for example, which pages are most popular and how people navigate through the site. Google Analytics collects information such as your IP address (which we anonymise where possible), browser type, and interactions with our content. This data helps us improve our website and user experience.

You can learn more about how Google uses data here: https://policies.google.com/technologies/partner-sites

You can change or withdraw your consent to analytics cookies at any time through your browser settings or by visiting our Cookies Policy.

 

10. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or the law. If we make significant updates, we’ll notify you by email or via a notice on the site.

 

11. Contact Us

Questions about your privacy? We’re here to help.

Email: data@docentro.com